At The Urbanzari, we are committed to providing a smooth and reliable shopping experience. We carefully package every order to ensure your products arrive safely.
Please review our Delivery & Returns policy below for complete information about shipping, delivery timelines,returns and refunds.
Shipping Policy
We deliver across India
Delivery Timeline
Orders are processed and dispatched within 24-48 hours after successful payment confirmation. Delivery across India typically takes 3-7 business days, depending on your location.
You will receive order tracking details once your order is shipped.
Please note that delivery timelines are estimates and may vary due to courier delays or external factors.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout. Charges may vary depending on:
- Delivery location
- Order value
- Product weight
- Promotional offers
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Public holidays
- Incorrect shipping details
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
In case of incorrect information:
- Delivery may be delayed
- Additional shipping charges may apply
- Orders may be returned to us by the courier
Please contact us immediately for any corrections after placing the order.
Returns & Refund Policy
We want you to love your purchase from The Urbanzari. We accept returns only in case of damaged, defective or incorrect product received.
To be eligible:
- Requests must be raised within 48 hours of delivery.
- Unboxing video or images must be shared for proof.
- Product must be unused and in original packaging.
Return Process
To request a return:
- Contact our customer support team
- Share your order details
- Share the reason for return and supporting images
- Wait for approval and return instructions
- Ship the product back using the provided instructions
Returns sent without approval may not be accepted.
Refund Policy
Refunds are processed only after:
- Return request approval
- Product inspection and verification
Refund Timeline
- Initiated within 5-7 business days after approval
- Credited to original payment method
Return Shipping Charges
The Urbanzari Covers Return Shipping For:
- Incorrect item delivered
- Damaged product
- Defective product
Exchange policy
- We currently do not offer direct exchanges.
- You may return the item and place a new order.
COD Policy
- Cash On Delivery (COD) is available across India.
- A 30 Rupees additional charge is applicable on all COD orders.