Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all customer inquiries within 24–48 business hours.
Can I change my shipping address after placing an order?
Yes, address changes may be possible before your order is dispatched. Please contact us immediately after placing your order.
Do you offer bulk orders?
Yes. We welcome bulk, festive, wedding, boutique, and gifting orders. Contact us for customized assistance.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or SMS.
What payment methods do you accept?
We accept all major prepaid payment options including UPI, cards, net banking, and wallets. Cash on Delivery (COD) is also available.
Is there any extra charge for COD?
Yes, a nominal ₹30 COD fee is applicable on all Cash on Delivery orders.
Is there any extra charge on prepaid orders?
A minimal convenience/transaction fee may be applicable on prepaid orders. The exact amount will be shown at checkout before payment.
Do you offer exchanges or replacements?
No, we do not offer exchanges or replacements. Only returns with refunds are provided for eligible cases.
Will the product look exactly like the images?
We try to showcase products as accurately as possible. However, slight color variations may occur due to lighting and screen differences.
Is your jewellery suitable for daily wear?Yes, our pieces are designed to be lightweight, comfortable, and suitable for everyday use.